ReFlex
Train. Repeat. Improve.

Readiness is built
through practice.

Interactive cyber crisis exercises for leadership, security and business teams.

REFLEX / IN FOCUS01:03
TRAIN. REPEAT. IMPROVE.CYBER FITNESS, TOGETHER.

PRACTISE TOGETHER. RESPOND BETTER.

Flex your response muscles.

Put your team through a realistic crisis exercise.

With ReFlex, your team makes the calls, sees the consequences and learns together—building the muscle memory for a stronger response.

Current ZERO HOUR room display with five colourful status rings, story timeline, consequence trajectory graph and sample team responses
ONE SHARED VIEW · Illustrative ZERO HOUR dashboard with sample responses. The graph and indicators show scenario-authored consequences.

BEYOND THE SLIDE DECK

A crisis does not follow slides.
Your exercise should go further, too.

Evolving briefings, participant responses and live indicators keep everyone working from the same situation. Guided reflection turns those decisions into practical actions.

Turn discussion into decisions. Turn practice into readiness.

Build cyber fitness and response muscle memory through repeatable, engaging exercises that put cooperation into practice.

CYBER FITNESS THROUGH PRACTICE

A playbook describes the response.
An exercise lets your team practise it.

01 / TRAIN

Make good habits familiar.

Rehearse verifying evidence, escalating concerns and involving the right people in a safe, fictional crisis.

02 / REPEAT

Build shared muscle memory.

Explore how leadership, security and operations weigh competing priorities. Return to the handoffs that need practice.

03 / IMPROVE

Leave with practical actions.

Use the decisions and discussion to identify gaps, clarify ownership and agree what to test next.

THE REFLEX EXPERIENCE

Every decision leaves a trace.

A facilitator controls the session. Participants join on their phones or laptops and follow a shared room screen. The dashboard makes the simulated consequences visible.

  1. Read the situationWritten facts set the scene. Selected scenarios add video briefings.
  2. Choose a responseVote on the next move and weigh the trade-offs.
  3. See the impactFollow changing indicators and the exercise trajectory.
  4. Pause and discussCompare perspectives and question the assumptions behind the decision.

A CRISIS THAT UNFOLDS

New facts.
New decisions.

Injects appear above the situation room, keeping the team focused on the information that matters. The live dashboard remains the shared reference throughout the exercise.

ZERO HOUR situation briefing with evidence, supporting diagram and a discussion prompt
Scenario briefing · ZERO HOUR

EVERY VOICE COUNTS

Make the call.
Then explore why.

Response choices bring competing priorities into the conversation. Review the combined response, watch its effect and discuss what evidence could change the decision.

In a self-paced demo, four scripted colleagues vote alongside the visitor. A facilitated exercise brings your real team into the discussion.

ZERO HOUR room poll with four colourful answer options and anonymous response totals
Decision point · Fictional exercise data

FACILITATED TEAM EXERCISES

Practise across roles.

Use the scenario notes and running order to lead a focused session for executives, security teams, operations, communications and other business functions.

  • Choose a relevant sector and difficulty.
  • Explore ownership, escalation and cooperation.
  • Reflect on decisions and agree practical follow-up.

EXPLORE BEFORE YOU EXERCISE

Explore at your own pace.

Self-paced demos let participants experience the scenario and dashboard before a workshop. Your facilitator shares a separate demo link; the pages here introduce the experience and scenarios.

  • Explore the story at your own pace.
  • Review the suitability of the decisions.
  • Prepare a tailored exercise with your facilitator.

LOOK INSIDE AN EXERCISE

One crisis. Ten decisions.
A room full of perspectives.

Explore ZERO HOUR’s story, timeline and training priorities in a detailed scenario overview.

Explore ZERO HOUR →

THE SCENARIO PORTFOLIO

27 scenarios. Different challenges.

Choose a setting that reflects your team’s responsibilities. Each facilitated exercise combines an evolving crisis, shared decisions and discussion. Browse four collections, then search by the story, threat or sector. Group sizes and durations are suggested workshop formats; the facilitator sets the pace.

27 scenarios in four collections

Finance & payments

Banking, payment integrity and sensitive financial data.

3 scenarios

ZERO HOUR — The Friday Cut-off

Read the scenario focus

A fictional Friday cyber crisis at Fortuna Bank. The central question is whether payments and recovery evidence can be trusted, while employers and vulnerable customers cannot wait for perfect information.

Suggested group
6–50
Duration
105 min
BankingDifficulty: Advanced

OPEN SECRET — The Data Nobody Can Account For

Read the scenario focus

At fictional Meridian Bank, a journalist sends a spreadsheet from a public Telegram channel. Some records match customers; several other banks are named. Investigate the source while protecting customers from fraud and communicating what is actually known.

Suggested group
6–50
Duration
75 min
BankingDifficulty: Intermediate

SANDBOX — When Test Data Becomes a Real Breach

Read the scenario focus

Fictional payment provider RelayPay appears on an extortion site before a busy trading period. Payments still process, but an old migration environment may contain real customer records. Establish the scope, protect service continuity and explain a breach that production availability alone cannot rule out.

Suggested group
6–50
Duration
75 min
Payments / FintechDifficulty: Intermediate

Industry, infrastructure & logistics

Manufacturing, essential networks and the dependencies that keep operations moving.

13 scenarios

BLACK CASCADE — When Shared Trust Fails

Read the scenario focus

A fictional cross-sector energy crisis connects an upstream producer, a pipeline operator and a refinery. Practise coordination, supplier access decisions, operational assurance, public communication and recovery across shared dependencies.

Suggested group
6–50
Duration
60 min
EnergyDifficulty: Intermediate

CARGO HOLD — Logistics Trust Crisis

Read the scenario focus

At fictional Harborline Logistics, a compromised freight partner account sends altered collection instructions during a busy dispatch window. Loads are delayed, a high-value consignment is disputed and the team must restore trusted release decisions across carriers, warehouses and customers.

Suggested group
6–50
Duration
90 min
Transport & logisticsDifficulty: Advanced

DARK SIGNAL — Energy Network Crisis

Read the scenario focus

A regional electricity distributor loses confidence in part of its remote visibility during a busy evening. A cyber alert overlaps with a localized weather fault. Operators must separate facts from stale telemetry, coordinate field crews and authorize recovery without allowing commercial urgency to override electrical safety.

Suggested group
6–50
Duration
90 min
EnergyDifficulty: Advanced

LINE DOWN — OT Manufacturing Crisis

Read the scenario focus

A fictional European precision-components plant faces a compromised supplier access path, ransomware on enabling IT, unreliable HMI visibility and uncertain control integrity.

Suggested group
6–50
Duration
90 min
ManufacturingDifficulty: Advanced

LONG SHADOW — A Multi-customer Recovery Crisis

Read the scenario focus

Fictional Northline Managed Services faces a compromised shared deployment service during a Friday maintenance window. A multi-day crisis spans customer prioritization, extortion claims, partner access, unreliable restores and an exhausted response team. Each phase adds evidence or a business constraint; leaders must revisit earlier commitments. All times are fictional time jumps.

Suggested group
6–50
Duration
210 min
Digital infrastructureDifficulty: Advanced

LOW PRESSURE — Water Under Uncertainty

Read the scenario focus

Westhaven Water faces suspicious maintenance access, conflicting tank readings and a public contamination claim. Coordinate field checks, sustain essential service and decide what can be communicated—and what evidence must authorize recovery.

Suggested group
6–50
Duration
90 min
Water & wastewaterDifficulty: Advanced

ORBITAL WINDOW — Ground Control Under Pressure

Read the scenario focus

Aster Reach discovers an unapproved ground-system configuration before a contracted satellite service window. Protect command authority, allocate limited fallback capacity and verify recovery while customers need reliable answers.

Suggested group
6–50
Duration
90 min
Space & satellite servicesDifficulty: Advanced

PROBESTERBEN — The Company That Couldn’t Stop

Read the scenario focus

A fictional German precision manufacturer confronts a ransomware incident across a compressed three-day story. Teams balance delegated authority, verified production, customer commitments, workforce trust, liquidity and recovery assurance. A functioning machine is not proof that a business can safely deliver.

Suggested group
6–50
Duration
60 min
ManufacturingDifficulty: Intermediate

PRODUCTION BLIND SPOT — The Machines Are Running. Who Will Ship?

Read the scenario focus

At fictional Yaochuan Precision Manufacturing in Taiwan, supplier maintenance leaves conflicting traceability records while the production lines remain green. Verify access, reconcile batch evidence and balance safe delivery with customer trust before the logistics cut-off. Mandarin briefings and Traditional Chinese decisions.

Suggested group
From 6
Duration
45 min
ManufacturingDifficulty: Intermediate

QUIET ACCESS — The Intruder Who Logged In

Read the scenario focus

A routine support login at Meridian Industrial Services exposes a hidden intrusion across identities, remote administration and recovery infrastructure. The team must act on incomplete evidence, protect a four-hour continuity window and prove that reopening will not restore the attacker’s access.

Suggested group
6–50
Duration
120 min
Industrial services / Enterprise ITDifficulty: Advanced

REDLINE — The Drawing That Changed Overnight

Read the scenario focus

Fictional Bayline Joint Venture is preparing a mixed-use building for handover. A site tablet shows a changed work package as approved, but the design authority has no matching approval. Keep people and unaffected work safe while establishing which drawings, copies and installed work can be trusted.

Suggested group
From 6
Duration
60 min
Construction & built environmentDifficulty: Intermediate

LAST MILE — The Network That Can’t Trust Its Own Map

Read the scenario focus

Fictional Meridian Connectivity carries business internet and voice services across two regions. An unapproved management change appears while the service overview stays green. Network operations, security and service owners must contain administrative access, preserve evidence and prove which services can safely use a recovered path.

Suggested group
From 6
Duration
60 min
TelecommunicationsDifficulty: Intermediate

SHORT SHELF — The Batch Nobody Can Clear

Read the scenario focus

Fictional Lakefield Fresh makes chilled ready-to-eat meals for retailers and direct collection. An ingredient specification and a printed allergen label disagree as the morning dispatch approaches. Food-safety, production, logistics and cyber teams must protect consumers, establish a defensible product boundary and restore only independently accepted production.

Suggested group
From 6
Duration
60 min
Food production & distributionDifficulty: Intermediate

Public services & healthcare

Public services, education and care under pressure.

3 scenarios

CRITICAL RESULTS — Healthcare Under Pressure

Read the scenario focus

An overnight cyber incident at a shared pathology provider disrupts three hospitals just as the morning schedule begins. Results cannot be assumed current, alternate laboratories have limited capacity, and the network must protect care without improvising clinical procedures.

Suggested group
6–50
Duration
90 min
HealthcareDifficulty: Advanced

OPEN DOORS — Public Services Under Pressure

Read the scenario focus

Fictional Eastmere Council loses access to its citizen portal during a benefits application deadline. The provider confirms a traffic flood, while online claims allege a data leak. Service managers must preserve fair access, coordinate suppliers and recover without losing applications.

Suggested group
6–50
Duration
90 min
Public administrationDifficulty: Intermediate

SCHOOL’S OUT — A Trusted Account Before the First Bell

Read the scenario focus

At fictional Rowanbridge School, an invitation to try an AI teaching assistant arrives from a familiar contact. A colleague signs in. Before the first bell, their account sends unexpected messages. Protect pupil information, keep learning moving and maintain trust as the facts emerge.

Suggested group
From 6
Duration
45 min
EducationDifficulty: Beginner

Business, technology & leadership

Digital trust, retail operations, supplier access and executive decisions.

8 scenarios

BORROWED TRUST — APT & Supply Chain

Read the scenario focus

A targeted phishing message from a compromised supplier contact installs an implant on a Meridian Research Group workstation. Weeks later, investigators discover foldering: the implant and its operators exchange instructions and responses through unsent mailbox drafts. The incident threatens confidential research and trusted partner access, while ordinary sent-mail searches miss the command channel.

Suggested group
6–50
Duration
90 min
TechnologyDifficulty: Advanced

EMPTY CART — Retail & Fulfilment Crisis

Read the scenario focus

On the morning of a major promotion, a suspicious service-desk account reset precedes disruption to Northstar’s order and warehouse systems. Stores can still serve some customers, but inventory, collection promises and carrier handovers are becoming unreliable. Leaders must decide what to sell, fulfil, refund and reopen.

Suggested group
6–50
Duration
90 min
RetailDifficulty: Intermediate

HELPFUL AGENT — AI Trust Crisis

Read the scenario focus

Aster Services has connected its support assistant to a knowledge base and customer-service tools. Malicious instructions in a supplier document cause it to expose restricted contract information and recommend unauthorized credits. The team must separate model behavior from failed authorization, protect customers and decide which capabilities can safely return.

Suggested group
6–50
Duration
90 min
AI & digital servicesDifficulty: Intermediate

HOUR OF DECISION — Executive Crisis Council

Read the scenario focus

At fictional Halcyon Group, a disruptive cyber incident stops customer services and payroll preparation. The executive team has limited cash, conflicting recovery estimates and an unverified extortion claim. Leaders must establish authority, protect essential commitments and explain what they know. Technical specialists provide plain-language briefs; no configuration or forensic expertise is required.

Suggested group
6–50
Duration
75 min
Cross-sector / ExecutiveDifficulty: Intermediate

SELECTIVE SIGNAL — The Update That Chose Its Targets

Read the scenario focus

A supplier advisory interrupts a customer launch at fictional Lumen Trade Services. An everyday desktop application has delivered an implant to a subset of endpoints. The team must map exposure, protect privileged access and restore trusted workstations while explaining what the evidence does—and does not—show.

Suggested group
6–50
Duration
105 min
International business servicesDifficulty: Advanced

FINAL DRAFT — The Version Nobody Approved

Read the scenario focus

At fictional Alder & Vale Advisory, a transaction closes at 12:00. A shared deal room contains a changed signing pack that a client says they never approved. Preserve the matter record, verify instructions and restore a controlled way to work without treating a clean IT system as client consent.

Suggested group
From 4
Duration
65 min
Legal and professional servicesDifficulty: Advanced

COVER NOTE — When the Policy Record Cannot Be Trusted

Read the scenario focus

At fictional Cedar Mutual, a broker integration submitted unexpected coverage endorsements overnight. A genuine claim arrives against a disputed record. Contain the integration, reconstruct the authoritative record and sustain fair policyholder service without confusing an IT rollback with a coverage decision.

Suggested group
From 4
Duration
70 min
InsuranceDifficulty: Advanced

FIRST CONTACT — One Incident. One Response Team.

Read the scenario focus

At fictional Northstar Services, the SOC detects a suspicious process on an internet-facing collaboration server. An external incident-response team joins the customer’s responders. Decide how to authorise useful help, stop active access, build a defensible scope and restore service through evidence-backed gates rather than a promise that every attacker has been found.

Suggested group
From 4
Duration
75 min
Cross-sector · incident response servicesDifficulty: Advanced

TRAIN. REPEAT. IMPROVE.

Make cyber fitness
part of the way you prepare.

Build response muscle memory through purposeful practice.
Strengthen team habits through reflection and follow-through.